Public behaviour is merely private character writ large - Stephen Covey
Often considered as a burden, one of the most challenging aspects of frontline management can be the need to act in a manner that demonstrates self control. Role modelling the practices, ethics and values of the organisation, frontline staff must at all times be aware of what they are doing and what messages these actions are sending to those around them. Mastering skills in self control will ensure that frontline staff can walk the walk as well as talk the talk - encouraging those around them to be consistent too. A frontline manager with little self control may find it difficult to act in challenging times, especially when there are high levels of personal stress or emotion involved.