Testimony Kris Harold

If you engage people on a vital, important level, they will respond - Edward Bond

The ability of an individual to influence others is directly reliant upon their ability to connect with and empower others. Organisations want frontline staff who are capable of not only engaging others, but engaging them to be more successful as a result. This element provides information and practical advice to enable frontline staff to connect and engage with others using a range of strategies, including coaching, mentoring, use of meetings, and negotiation to achieve better outcomes.

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