Testimony Kris Harold

Communicating is about being effective, not always about being proper - Bo Bennett

Communicating to achieve outcomes is not just the art of expressing oneself. When looking at communicating in the context of influencing others, it is important to choose an approach and style that suits the situation or the people with whom you are communicating. This element supports frontline staff by providing practical guidance in how communication approaches may be adapted and used to ensure that the desired effects are achieved.


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